Homes and small offices
Same break/fix either way. I don’t pretend to be a 24/7 IT department. If you need a retainer MSP, I’ll say so.
About
Louis Sweet. I live in DeBary.
Laptop Lou is me. I come to your house or office, look at the machine, and tell you what’s actually wrong — including when it’s not worth fixing.
I used to run Sweets PC Consulting on this same corridor: on-site residential and small-business work, DeBary through Sanford. The name changed. The visit didn’t.
Background is senior Linux / systems / SRE work. That’s useful when the problem isn’t “run a scan.” It’s not a remote mill and it’s not a script.
One person
If you book Laptop Lou, I show up. No junior from another zip code.
At your place
Kitchen table, spare room, front desk. No public counter. No fake shop on Google.
Straight answer
Repair, order a part, or stop. I’d rather lose the ticket than take a bad bet.
How I work
House calls. Real diagnosis. No scareware.
Parts when you approve them
I don’t keep a junk drawer of leftover screens. Quote the part, you say yes, I order it for that machine.
What I won’t do
Remote-in as the first move. Scare-virus upsells. Overnight laptop storage unless we agree. Phone-screen mill work.
If a mill already called
The $79 “we’ll remote in” pitch isn’t this. If that’s what you wanted, you already have their number.
The corridor
I drive DeBary, Sanford, Lake Mary, Deltona, DeLand.
No trip fee in that stretch. Further out, I quote first. Full service area.
Text if you want the visit
City, the machine, what’s wrong. I reply 8am–8pm. Overnight messages get a morning reply.